Privacy Policy

1 Overview

Torary ("Torary", "we", "us" or "our") operates the Torary mobile applications and website, offering bike-taxi, auto, cab, parcel delivery and rental booking services (together, the "Services"). This Privacy Policy explains what personal information we collect from riders, senders and captain partners, why we collect it, how it is used, and the choices you have.

By creating an account or using the Services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Services.

2 Information We Collect

2.1 Information you provide

• Account details such as your name, mobile number, email address, and profile photo.
• Pickup and drop-off addresses, saved places, and parcel/package details you enter while booking.
• Payment information such as UPI ID, or card/wallet details processed through our payment partners (Torary does not store full card numbers).
• Communications with our support team, ratings, reviews and feedback you submit.
• Documents submitted by captain partners during onboarding, such as driving licence, vehicle registration and identity proof.

2.2 Information collected automatically

• Device information, including device model, operating system, unique device identifiers and app version.
• Location data before, during and shortly after a trip (see Section 4).
• Usage information such as app screens visited, ride history, and crash/diagnostic logs.
• Push-notification tokens used to deliver ride, wallet and account alerts to your device.

3 How We Use Your Information

• To create and manage your account and verify your identity.
• To match riders/senders with nearby available captains, calculate fares and complete bookings.
• To process payments, refunds, wallet top-ups and captain payouts.
• To send trip updates, receipts, offers and service announcements via push notification, SMS or email.
• To provide customer support and investigate complaints, disputes or safety incidents.
• To improve app performance, prevent fraud and misuse, and comply with legal obligations.

4 Location Data

Torary uses precise location data to show nearby captains, calculate accurate pickup times and fares, enable live trip tracking, and support safety features such as trip sharing. Riders and senders can disable location permissions from their device settings, but doing so may limit or disable core booking features. Captain partners must keep location sharing enabled while online to receive and complete ride requests.

5 Sharing Of Information

We do not sell your personal information. We share information only in the following circumstances:

• Between riders/senders and captains — trip-relevant details (such as name, pickup/drop location, contact number and OTP) are shared so a trip can be completed safely.
• Service providers — payment gateways, SMS/notification providers, cloud hosting and mapping providers who process data on our behalf under confidentiality obligations.
• Legal & safety — when required by law, court order, or to protect the rights, property or safety of Torary, our users or the public.
• Business transfers — in connection with a merger, acquisition or sale of assets, subject to continued protection under an equivalent policy.

6 Payments & Financial Data

Card, UPI and net-banking payments are processed by PCI-DSS compliant third-party payment gateways. Torary does not store your full card number, CVV or banking password on its own servers. Wallet balances, transaction history and invoices are retained to support refunds, disputes and statutory record-keeping.

7 Captain Partner Data

In addition to the information above, captain partners provide documents required for onboarding and compliance (driving licence, vehicle registration certificate, insurance, identity and bank/UPI details for payouts). This information is used to verify eligibility, calculate earnings and commission, process payouts, and meet regulatory requirements. Captain location and trip data is also used to calculate distance-based fares and detect fraudulent activity.

8 Data Retention

We retain personal information for as long as your account is active and as necessary to provide the Services, resolve disputes, enforce our agreements, and comply with legal, tax and accounting requirements. When no longer required, information is deleted or anonymised in accordance with applicable law.

9 Security

We use industry-standard technical and organisational measures, including encryption in transit, access controls and regular security reviews, to protect your information against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we encourage you to keep your account credentials confidential.

10 Your Rights & Choices

• Access, update or correct your profile information from within the app at any time.
• Request a copy of your personal data or ask us to delete your account by contacting support.
• Opt out of promotional notifications while continuing to receive essential trip and account alerts.
• Withdraw location or notification permissions from your device settings.

11 Children's Privacy

The Services are intended for users who are 18 years of age or older. Torary does not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

12 Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. Material changes will be notified through the app or via email, and the "Last updated" date at the top of this page will be revised accordingly.

13 Contact Us